Upon receipt of the returned product, the customer will receive an email acknowledging receipt and notifying them of the acceptance or refusal of the return. If the return is accepted, a refund will be automatically credited to the card used for the purchase within 5 days. Please note that some financial and credit institutions may have an additional processing time before the refund appears in the account. If no refund appears after more than one week, it is recommended that you first check with your financial institution. Then contact DameSara directly by email: contact@damesara.ca or by phone at 514-333-5533. Return shipping costs are the responsibility of the customer. The refund amount will correspond to the product price including taxes.